Agenda Item No. 6 |
Date:
19 November 2012 |
To
the Chair and Members of the
REGENERATION
& ENVIRONMENT OVERVIEW AND SCRUTINY PANEL.
ST
LEGER HOMES OF
EXECUTIVE SUMMARY
1.
To inform the Mayor and Members of Executive Board
of the latest St Leger Homes of Doncaster (SLHD) performance information. The
report highlights the main areas of performance that in quarter two 2012/13 are
either off target or of concern.
RECOMMENDATIONS
2.
That members:
·
Note the Quarter two performance
information
·
Note actions to deal with
performance issues
PERFORMANCE
EXCEPTIONS QUARTER ONE 2012/13
3.
Detailed information is provided in the headline
report at Appendix A, providing full details of the performance information.
At the end of Quarter 2, all 5 of the strategic priorities contained
within the St Leger Homes Annual Delivery Plan (ADP) are on target (green).
Of the 14 Key Performance Indicators contained within the ADP, 2 are
data only, 1 is an annual indicator, 2 are on target (green), 5 are within
tolerance (amber) and 4 are out of target (red).
Of the 4 out of target indicators performance was as follows:
Theme 1: Value for Money
Performance Measure: Percentage of Current Rent Arrears against Annual Debit
Q2 Target: 2.1%
Q2 Performance: 1.88%
Commentary: The
number of tenancies in arrears has increased compared to the same period last
year, with a specific area of concern being an increase in cases with arrears
over £1500. Work is ongoing not only to tackle these cases but also to
understand why there is an increase in arrears cases.
Theme 1: Value for Money
Performance Measure: Void Rent Loss
Q2 Target: 0.95%
Q2 Performance: 1.08%
Commentary: Year to date void rent loss is below target however, performance month on month has improved. The West of the Borough continues to provide us with the most challenges but the introduction of a pilot scheme for multi viewings on all properties has contributed to a significant performance improvement (1.27% for September compared to 1.64% in August – West area only).
We are continuing to look at a number of changes to working practices,
which are aimed at improving performance and will continue to further evolve the
service during 2012/13, as a result, have set a stretch target to achieve void
rent loss of 0.95% by the end of March 2013.
Theme 2: Welfare Benefit
Reform
Performance
Measure: Number of Evictions due to Rent Arrears
Q2 Target: 12
Q2 Performance: 20
Commentary: At the end of
quarter two there have been 20 evictions due to rent arrears against a year end
target of 25. This level of performance, when compared with our peers as part
of the HouseMark benchmarking group, places SLHD 9th out of 22
organisations.
We are currently analysing individual cases to better understand how we
can improve performance in this area.
Theme 6: Additional KPI’s
Performance
Measure: Proportion of Planned Repairs against Responsive
Year End Target: 50/50
Q2 Performance: 60/40 (Responsive
against Planned)
Commentary: Current
performance against this KPI is 60:40 responsive against planned with a year
end target of 50:50. A systems thinking review has been carried out in the area
of planned repairs. Implementation of the findings is underway with expected
completion by year end.
OPTIONS CONSIDERED
4.
Not applicable.
REASONS FOR RECOMMENDED OPTION
5.
Not applicable.
IMPACT ON THE COUNCIL’S KEY PRIORITIES
6.
Priority Theme |
Mayor’s
Priorities for 2012/13 |
Implications of
this initiative |
1. Creating a strong, connected and inclusive
economy |
·
Drive forward the ·
Get the balance of
public and private transport right ·
Promote ·
Regenerate |
Work of St Leger Homes of
|
3. Increasing and improving housing |
·
Raise housing
standards |
|
6. Tackling crime and
anti-social behaviour |
·
Reduce crime and
all forms of anti-social behaviour |
|
7. Creating a cleaner and
better environment |
·
Continue to
protect the environment from developers, decay and architectural vandalism |
|
8. Internal
Transformation |
·
Ensure local
people get value for money from council services |
Risks & Assumptions
7.
Monitoring the performance of St Leger Homes of
8.
There are no specific legal implications arising
from this report.
9.
There are no direct financial implications arising
from this report. However, the report highlights areas that require attention
to improve performance, and any additional costs arising from subsequent
action, must be contained within the service departments available resources.
CONSULTATION
10.
Consultation has taken place with key managers and
Directors at Performance Challenge meetings, Finance Monitoring meetings and Management
Agreement Liaison Meetings (MALM).
BACKGROUND PAPERS
11. Appendix A: SLHD 2012 - 13 Delivery Plan
Headline Report
CONCLUSIONS
12. The presentation of specific performance
information relevant to each Overview
& Scrutiny Panel on a quarterly basis is a major part of ensuring that this occurs
REPORT AUTHOR
Ian Brittain, Performance and Improvement Service Manager,
Tel: 01302 862974, E-mail: ian.brittain@stlegerhomes.co.uk
LEAD
OFFICER
Susan Jordan, Chief Executive St Leger Homes of